UK Mail Business Post Fulfilment News
Our customers now see the consignment note number within seconds of it being booked with the courier on our web site log in. While missing and delayed items are very rare with Business Post UK Mail or Tuffnells some larger premises have been contacting our customers to chase delivery and wanted instant answers; so we listened.
The ability to log in and open the queried order, click the consignment note number and instantly see the live progress or who signed and at what time usually leads to realisation it has been delivered. Once they know the name of who singed for it they are usually off to find that member of staff and the location of the goods on thier premises. Home deliveries are normally exited customers wanting their new purchase who can be told the name of the driver that has the parcel and this satisfies them that “some one” has the goods and is on their way and Felixstowe Fulfilment customers are loving the time saved when chasing orders.
No Felixstowe Fulfilment customers have opted for email notification from the system when it leaves our warehouse to their customer with consignment note number and link to UK Mails web but this can be turned on within seconds if they require.
Felixstowe Fulfilment is always evolving and enjoy the working relationship it has with its customers.